The Power of Teamwork
As Summer draws to a close one of my favorite seasons is upon us; Football season! I know many of our Employees and Customers are passionate about sports, and Football seems to rule this time of year, as Teams wrap up training and prepare to take the field for preseason games. At Southwest Airlines and Air Tran Airways we are a Team – and while we don’t strap on helmets and pads, we are united like all great Teams, by a singular Purpose.
Our purpose is to connect people to what’s important in their lives through friendly, reliable, and low cost travel, and our success is dependent on our ability to execute and fulfill that Purpose. The key to execution is Teamwork, and I am so fortunate to be part of the most successful Team in the history of commercial aviation. The numbers don’t lie. We have been profitable for 40 consecutive years – a record unmatched and unheard of in our industry; we consistently rank first in Customer Service according to the US Department of Transportation statistics were an Employer of choice and we’ve never reduced our employees pay or benefits and we consistently make Fortune magazine’s Worlds Most Admired Companies list, ranking tenth in 2012.
I mention those accolades not to brag, but simply to show what can be accomplished when a Team of 46,000 – plus Employees pulls together to deliver on a common Purpose. We will work the keep our costs low, thereby passing the savings on to our Customers in the form of low fares. We will not nickle and dime our Customers. We are committed to providing you the best Customer Experience in the business. We will do our best to make the airport experience smooth, convenient, and pleasant. And our Team is committed to getting you to your destination on time, with your bag and with a smile. I’ve been privileged to be part of the Southwest Team for 27 years. Southwest has the heart of a champion and a passion for Teamwork and serving you our valued Customer. Here’s to another great season!
Gary Kelly Chairman, President, CEO Southwest Airlines August 2013 Edition Spirit Magazine
Having been a loyal customer of Southwest Airlines for over 20 years and working for 3 major Team Building companies, I can say without a doubt they understand and place great value on the Power of Teamwork. They consistently deliver quality customer service with a fun yet professional Team approach to the air travel experience. I have observed time and time again that even when the chips are down and they are facing challenges, the Southwest employees pull together and continue to support each other. That’s what highly effective teams do and their continued success proves it. Thanks to Southwest Airlines for there great example of Powerful Teamwork!
Darrell Rush President, Direct Effect Team Building